Our Team
David Downard
1968-2019, Founder
David Downard was born in Springfield, Tennessee; when he was just 12, years old, he lost his father and was raised by his grandparents. Social Security stepped in and awarded the young Downard benefits, helping with costs through the remainder of his childhood. He credited his success, in part, to the benefits he received, something that allowed him to worry about school and success instead of how he would pay bills. He began his career as a service specialist with the SSA. During this time, his grandmother applied for, and was denied Social Security Disability benefits. After learning more stories like hers, he earned his law degree in 2002 so he could help people just like his beloved grandmother. Mr. Downard spent his entire career fighting for people who were unable to work and that same spirit of service continues at Downard today.
Joseph M. Dalton, Jr.
Managing Member & Trustee
Joe was born and raised in Colonie, New York and graduated from Notre Dame- Bishop Gibbons School in Schenectady. He became a “Tennesseean” when he graduated from the University of Tennessee with a Bachelor of Science Degree. He went on to obtain his Master of Science Degree from the University of Miami in Florida , then attended the Nashville School of Law, where he earned his law degree in 1981. Joe is a lifetime member of the Tennessee Trial Lawyers Association, former board member of the Tennessee Trial Lawyers Association and has spent 35 years as a trial lawyer. He has helped people all over Nashville with their Social Security Disability claims since 1984. Joe and David had been dear friends since college and trusted one another both personally and professionally.
Ray Akers
Managing Attorney
The son of a minister, Ray grew to appreciate people from all cultures, backgrounds, and walks of life. And like both of his parents, he decided early on to choose a profession centered on service to others. Approaching his 7th year at Downard, Ray helps people navigate the complicated SSD process and fights for their rights each day, something he admits “never gets old.”
Ray graduated cum laude from Cumberland University, earned his Juris Doctor degree from Nashville School of Law and was admitted to the Tennessee Bar in 2004. He enjoys spending time with his three kids, the eldest proudly serving in the U.S. Marine Corps. Otherwise, don’t be surprised to catch Ray on a soccer field somewhere watching his kids’ soccer games, or volunteering for local charities on his time off.
Brandon Chapman
Human Resources Manager & Accredited Disability Representative
Graduating from of Jackson State Community College with Associates degree, Brandon served six years as a Combat Engineer in the Tennessee National Guard with a tour of duty in Iraq. He began his career at Downard, and after more than ten years as a paralegal, moving on to become our first professional to become an Accredited Disability Representative (or ADR). This coveted position is awarded by the NADR (National Association of Disability Reresentatives) and by the SSA under PL 111-142, which means he has undergone rigorous coursework and testing in order to have extended capabilities through the SSA for clients. Achieving this distinction is an honor and we’re so proud to have Brandon on our team! Brandon and his wife, Karen, work together in our Jackson office. They enjoy traveling, golf and tennis.
Martha Ruehle
Senior Paralegal & Finance Manager
Martha has nearly 40 years of experience as a Legal Assistant/Paralegal. Her extensive background includes experience in personal injury, medical malpractice, insurance defense, workors’ compensation, real estate, probate, juvenile court and Social Security Disability. And if that isn’t enough, Martha also served as an assignment clerk for a Chief Criminal Court Judge, as a Paralegal/Office Manager for a Family Law Firm, and handled criminal defense cases for a Private Investigation company.
Martha enjoys spending her time off working in her yard and spending time with family and friends.
Kelsey Dunkle
State Level Supervisor/Case Manager
Kelsey was born in Columbia, TN, and raised in Lewisburg. She has been with the firm for four years, specializing in disability determination services and serving clients at the initial claim level. What Kelsey loves most about her position is helping clients who come to us feeling helpless and seeing their cases achieve a positive outcome.
Outside of work, Kelsey loves spending time with her sons, Jax and Max, and cherishes the moments they share together. If you’re lucky enough to catch Kelsey on the phone when you call, you’ll appreciate her cheery disposition and willingness to help.
Karen K. Chapman
Senior Paralegal & Intake Supervisor
Karen is a native of Jackson, Tennessee where she graduated from Lambuth University with a Bachelor of Science Degree. She has been part of our team for more than 14 years and specializes in all phases of the Social Security Disability process. When she’s not working, she and her husband Brandon (also with Downard) enjoy spending time with friends and traveling to far-away destinations. The pair also enjoys travel, tennis, and golf.
Legal Support Areas: Social Security Disability
Jodi Biggs
Senior Paralegal & Hearing Department Manager
Jodi was raised in Greenbrier, Tennessee and in enjoying her sixth year at Downard & Associates. She loves working with our clients and always has a smile on her face. We can always count on Jodi to keep the office in high spirits; when she’s not working, she loves spending time with her daughter, and dogs Lily & Oliver.
Mike Jenson
Intake & Document Specialist
Mike graduated from Gallatin High School in 1996 and Vol State in 2001 with an Associates Degree in University Studies. He also attended Middle Tennessee State University and Tennessee State University where he graduated with degrees in History and Political Science.
Mike specializes in the Social Security Disability intake process and Document Management.
Samantha Gray
Senior Paralegal & Hearing Case Manager
Samantha brings a combined 20 years of experience in customer service and case management to our team. A proud White House High alum, Class of ’99, Samantha brings expertise in hearing-level cases and a genuine passion for helping clients navigate the legal process. Known for her positive spirit, Samantha brightens the office with her laughter and dedication to each client’s success.
Katie Norris
Paralegal
Katie graduated from Gallatin High School and Volunteer State Community College with an Associates Degree in Paralegal Studies. She has worked as a legal assistant and paralegal for the last several years with a focus on Family Law and Custody. When she’s not working, Katie enjoys spending time with her family and friends. She also enjoys painting.
Kelly Jones
Office Clerk
Kelly graduated from Franklin High School and embarked on her Paralegal career at personal injury law firm in Columbia, Tennessee. She has the unique perspective of sharing a great deal in common with many of our clients. In 2007, she and her sons were in an automobile accident that resulted in life-threatening injuries. She knows first-hand how it feels to be injured, unable to work, yet unsure where to turn. Kelly has said that helping clients obtain positive outcomes after accidents or injuries is incredibly gratifying. Since many of our clients are injured or sick due to an accident of some kind, Kelly is able to provide valuable insight for Social Security Disability clients..
Legal Support Areas: Personal Injury, Workers’ Compensation and Auto Accidents
Kelly Christensen
Paralegal & Intake Specialist
Kelly grew up in Evansville, Indiana, and furthered her education at Vincennes University. She has been with Downard & Associates for about a year and a half, specializing in the Social Security Disability intake process. Now residing in Newburgh, Indiana, where she raised her family, Kelly has a diverse professional background, including office management with Sprint/Nextel and several years in early education and working with special needs children. An avid Disney fan and history buff, she has a particular interest in the history of film. Kelly is passionate about mental health awareness and volunteers at the Humane Society, dedicating her time to causes close to her heart.
Carter Herrick
Intake Specialist
A native of Virginia, Carter graduated with a bachelors degree from Virginia Commonwealth University. With experience in the service industry, she knows the importance of friendly, yet effective communication. She enjoys interacting with our clients and making sure they get the help they need.
Carter enjoys spending time with friends and family and event planning.
Kimberly Bush
Legal Assistant
Kimberly serves as our Client Relations Specialist and Receptionist, bringing a wealth of experience in client care and a genuine passion for helping others. With a background in family business and a strong commitment to advocacy as a CASA volunteer, Kimberly ensures every client feels supported and understood. She was recognized as Star of the Month in oncology patient relations, a testament to her dedication to service. Kimberly’s approach is inspired by her grandmother’s wisdom: focus on today and make each moment count.
Kolton Gray
Hearing Level Case Manager
Kolton has been with Downard & Associates since his early teen years, starting as a mail processor under his mother’s supervision. A Springfield, Tennessee native and former Cadet Senior Master Sergeant in the JROTC, Kolton is passionate about helping others and has worked his way up from part-time intake duties to his current role. His strong work ethic and attention to detail have earned him multiple promotions, culminating in his position as Case Manager. Kolton holds certifications in Microsoft Office programs and enjoys cooking and spending quality time with his family in his free time.
Nancy Hale
Appeal Specialist
Nancy brings over 30 years of experience in banking and financial services, with expertise spanning branch operations, management, and IT. For the past seven years, she has served as a Testing Project Manager at Caterpillar Financial, where she coordinated software application and user acceptance testing. A certified Project Manager, Nancy is dedicated to ensuring project success and efficiency. Outside of work, she cherishes time with her husband Alan, their three grown children and spouses, and six grandchildren, often attending their sports and activities. The family also shares a passion for racing, owning a Pro Late Model stock car that her oldest grandson drives.
Bobbie Lynn Jowers
State Agency Case Manager
Bobbie specializes in state-level case management of Social Security disability cases. Originally from Jackson, Tennessee, she has a diverse background in customer service, accounting, and enteral nutrition within various logistics and healthcare settings. Since joining our team about a year ago, Bobbie has made a positive impact on our clients. Outside of work, she enjoys spending quality time with her family and grandchildren, cheering on the Bengals, and volunteering at a local food pantry in her community.
Makayla Myers
Paralegal & Intake Specialist
Makayla is a native of Evansville, Indiana, where she graduated from Castle High School. Since joining the Downard team about a year ago, she has specialized in the Social Security Disability intake process. Prior to her work here, Makayla dedicated herself to educating and supporting special needs children, bringing a compassionate approach to her current role. In her spare time, she enjoys crafting and runs a small business customizing shirts, cups, door hangers, and more. Recently married, Makayla loves spending quality time with her husband and their fur baby, Cali Jo.
Chantel Powell
Case Manager
Chantel Powell serves as a Case Manager, bringing a detail-oriented approach to client care. A graduate of F.J. Reitz High School and Indiana Wesleyan University, Chantel is passionate about supporting the firm’s mission of delivering exceptional legal services. Outside of work, she enjoys relaxing with her dog, Tank, and her cat, Tails.
Skyler Mossor
Skyler is a dedicated professional with a passion for helping others. He is a proud father of two wonderful boys, Jax and Max. Outside of the office, Skyler enjoys sports and spending quality time with his family, making memories that matter most.