Franklin, Tennessee
Franklin, Tennessee Disability Lawyers and the Carothers Parkway Hearing Office
Social Security's Franklin hearing office sits at Suite 350, 6840 Carothers Parkway, Franklin, TN 37067, but Franklin's own ZIP codes lead to a different hearing office. Social Security's office locator assigns the Franklin, Brentwood, Nolensville and Thompson's Station ZIP codes to the Nashville field office, and that field office is on the Nashville hearing office list. The Franklin office's list runs instead from Murfreesboro and Columbia to Jackson in West Tennessee and Decatur, Alabama.
Downard & Associates represents adults on both lists with Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) claims, from the application through Appeals Council review. There is no fee unless you win.
How we help
How We Handle Franklin-Area Claims From Lebanon
Consultations happen by phone or video, and our attorneys handle hearings from Tennessee by phone or video.
Federal rules decide the claim. The local parts around Franklin are a hearing office whose list leaves out Franklin's own ZIP codes, seven field offices in two states, and four records routes.
We take SSDI and SSI claims at the application, reconsideration, hearing and Appeals Council stages, and we respond within 3 business hours.
We have no Franklin office. Consultations happen by phone or video, and our attorneys handle hearings from Tennessee by phone or video. We represent adults age 18 and older. We handle SSDI cases for people who receive VA benefits, but we do not handle VA claims or appeals. We do not take disability cessation or continuing disability review cases, or cases about back pay alone, and we refer federal court appeals to affiliated counsel.
Hearing office
The Franklin Hearing Office and the Seven Field Offices on Its List
Social Security's hearing office data, the file behind its hearing office locator, gives the Franklin hearing office's address as Suite 350, 6840 Carothers Parkway, Franklin, TN 37067-6538, with office hours of 8:00 a.m. to 4:30 p.m. Its list names seven field offices: Murfreesboro, Columbia, Jackson, Lawrenceburg, McMinnville and Selmer in Tennessee, and Decatur in Alabama.
Decatur is the only Alabama field office on any Tennessee hearing office's list.
POMS GN 03103.040, Social Security's operations manual section on the servicing hearing office, says hearing office jurisdiction is determined by the claimant's residence address, and that the office serving that address has jurisdiction even if the claimant's representative has an office in another hearing office's service area. A claimant can ask for a hearing in a different office, and Social Security decides whether to transfer the case, so follow the office named on your own hearing letters. Our hearing office directory lists offices nationwide, and our Tennessee disability lawyer page covers all six in the state.
Field offices and zip codes
Which Franklin-List Field Office Serves Your ZIP Code
The locator's office assignments are by ZIP code, so the place names in parentheses are for orientation only.
Social Security's office locator assigns the ZIP codes below to the seven field offices on the Franklin list. The locator's office assignments are by ZIP code, so the place names in parentheses are for orientation only. The list is not a complete service area, and assignments change, so search your own ZIP code before you rely on it.
Murfreesboro, 2836 Saint Patrick Ct, Murfreesboro, TN 37128: 37127, 37128, 37129, 37130 and 37132 (Murfreesboro); 37086 (La Vergne); 37167 (Smyrna); and 37190 (Woodbury).
Columbia, 1885 Shady Brook St, Columbia, TN 38401: 38401 (Columbia); 37174 (Spring Hill); 37091 (Lewisburg); 37033 (Centerville); 37025 (Bon Aqua); and 37098 (Lyles).
Jackson, 415 Cheyenne Dr, Jackson, TN 38305: 38301 and 38305 (Jackson).
Lawrenceburg, 109 E Taylor Street, Lawrenceburg, TN 38464: 38464 (Lawrenceburg) and 38478 (Pulaski).
McMinnville, 900 Sparta St, McMinnville, TN 37110: 37110 (McMinnville) and 37166 (Smithville).
Selmer, 661 Mulberry Ave, Selmer, TN 38375: 38375 (Selmer).
Decatur, 717 McGlathery Ln SE, Decatur, AL 35601: 35601 and 35603 (Decatur). Our Alabama disability lawyer page covers that state's own hearing offices.
Routing in williamson county
Why Franklin and Brentwood Addresses Go to Nashville
The locator assigns 37064, 37067 and 37069 (Franklin), 37027 (Brentwood), 37135 (Nolensville) and 37179 (Thompson's Station) to the Nashville field office at 120 Athens Way, Nashville, TN 37228. That field office is on the list of the Nashville hearing office at 221 Cumberland Bend, Nashville, TN 37228, not the Franklin list. Our Nashville disability lawyer page covers that hearing office and the Williamson County ZIP codes routed to it.
South of Franklin, the two lists divide by ZIP code: Thompson's Station (37179) goes to the Nashville field office, while Spring Hill (37174) goes to the Columbia field office on the Franklin list.
Shelbyville (37160): assigned to the Tullahoma field office at 717 Kings Lane, Tullahoma, TN 37388, which is on the Chattanooga hearing office list.
Carthage (37030): assigned to the Cookeville field office at 1145 Perimeter Park Dr, Cookeville, TN 38501, which is on the Knoxville hearing office list.
Hearing formats
Phone, Video or Carothers Parkway: How the Format Is Set
Deadline
30days
Social Security offers hearings by phone, online video, agency video or in person. Under 20 CFR 404.936 for SSDI and 20 CFR 416.1436 for SSI, Social Security sets the time and manner of appearance. Before it schedules the hearing, it notifies you that it may schedule you to appear by phone or agency video, or by online video if you agree.
To object to a phone or agency video appearance, write to Social Security within 30 days after you receive that notice. Online video happens only with your written agreement, sent within the same 30 days, and you can withdraw it any time before the hearing begins. If you miss the 30 days, Social Security extends the time when you show good cause.
A claimant in Decatur or Jackson whom Social Security schedules by phone or online video does not make the drive to Carothers Parkway. Our disability hearings page walks through the hearing itself.
Local treatment records
Records From Williamson Health, Saint Thomas Rutherford, Maury Regional and the York VA
Williamson Health (Williamson Medical Center, 4321 Carothers Pkwy, Franklin, TN 37067): the hospital stands on the same road as the hearing office. Its medical records page points patients first to the Patient Portal. For records beyond the portal, it takes requests through MediCopy | MRO, online or by QR code, or on a Release of Information form in English or Spanish. A completed request can be faxed to (844) 723-8244 or emailed as a PDF to williamsonhealth@mrocorp.com, and the customer service line is (866) 587-6274. The page lists no mailing address for records and says there may be a charge, depending on the volume and use of the records.
For imaging, the page asks for the same release of information form, sent by fax to (615) 435-5298 or brought in person to the Diagnostic Imaging Department on the first floor of Williamson Medical Center, near Patient Registration.
Ascension Saint Thomas Rutherford, Murfreesboro: Ascension Saint Thomas's Tennessee patient portal page says "most of your hospital records can be downloaded and printed from the Ascension One patient portal," and it links an online form for requesting them directly. For records from one of its clinics, the page says to contact the clinic. Confirm with the hospital that a request made there covers a Rutherford stay.
Maury Regional Medical Center, Columbia: Maury Regional Health's medical records page takes requests online, on a printed authorization form given to the facility, or by phone. Health Information Management for the Columbia hospital is at 1224 Trotwood Avenue, Columbia, TN 38401, phone 931.380.4089, weekdays from 8:00 a.m. to 4:30 p.m., and the same number handles patient portal access. To pick up records in person, the page says to call ahead.
Alvin C. York VA Medical Center, Murfreesboro: VA Tennessee Valley Healthcare System's medical records office page lets you download records online after you sign in. By mail, VA Form 10-5345a, Individuals' Request for a Copy of Their Own Health Information, goes to the Release of Information office at 3400 Lebanon Pike, Murfreesboro, TN 37129, the York campus address. In person, that office is in Building 2, ground floor, room G07C, Monday through Friday from 8:00 a.m. to 4:00 p.m.; bring a signed, written request and your Veteran Health Identification Card.
After a denial
Franklin-Area Appeal Deadlines and When a Notice Counts as Received
Deadline
60days
20 CFR 404.909
A request for reconsideration is due within 60 days after you receive the initial denial, under 20 CFR 404.909 for SSDI and 20 CFR 416.1409 for SSI. A hearing request is due within 60 days after you receive the reconsideration denial, under 20 CFR 404.933 and 20 CFR 416.1433. Under 20 CFR 404.901 and 20 CFR 416.1401, Social Security presumes you received a notice 5 days after the date printed on it, unless you show it reached you later.
Social Security can extend a missed deadline for good cause, and 20 CFR 404.911 for SSDI and 20 CFR 416.1411 for SSI give examples, among them a notice you did not receive and important records destroyed or damaged by fire or another accident. Send the late request with a written statement of why it is late, as soon as you can. Our appeals page covers each level in order.
Common questions
Franklin and Middle Tennessee SSDI and SSI Questions
I live in Thompson's Station. Which hearing office does my ZIP code lead to?
The Nashville hearing office at 221 Cumberland Bend. Social Security's locator assigns 37179 to the Nashville field office at 120 Athens Way, which is on the Nashville list, even though the Franklin hearing office is in the same county.
Do Spring Hill and Thompson's Station share a Social Security field office?
No. The locator assigns Spring Hill (37174) to the Columbia field office at 1885 Shady Brook St, and the Columbia field office is on the Franklin hearing office list. Thompson's Station goes to the Nashville field office instead.
Where do I request Williamson Medical Center imaging discs?
At the Diagnostic Imaging Department, on the first floor of Williamson Medical Center at 4321 Carothers Parkway, near Patient Registration, according to Williamson Health's medical records page. It asks for the same release of information form, brought in person or faxed to (615) 435-5298.
Can I pick up Maury Regional records in person?
Yes, with a call first. Maury Regional Health's medical records page asks patients who want to pick up records in person to call in advance. For the Columbia hospital, that number is 931.380.4089, and Health Information Management is at 1224 Trotwood Avenue.
Which building holds the records office at the Murfreesboro VA campus?
Building 2, on the ground floor in room G07C, at 3400 Lebanon Pike, according to VA Tennessee Valley Healthcare System's medical records office page. It is open Monday through Friday from 8:00 a.m. to 4:00 p.m., and it asks for a signed, written request and your Veteran Health Identification Card.
Discuss your claim
Talk With Us About a Franklin-List or Williamson County Claim
Call (615) 255-4307 or start a free review online, and we respond within 3 business hours. Have your ZIP code ready, along with the field office and hearing office named on your Social Security letters. Before applying, list your doctors, clinics and hospitals with approximate dates. After a denial, keep the notice, the date printed on it and the day it reached you. With a hearing notice, note the day it arrived, because the 30 days to object to a phone or agency video appearance run from when you receive it.