The Orlando Social Security Offices and the Hearing Office for Central Florida

Which Social Security office serves an Orlando ZIP code?

It depends on which part of the metro you live in. Social Security's office locator assigns each ZIP code it lists to one field office, and greater Orlando is divided among five. Assignments can change, so look up your own street address in the locator rather than going by the city in your mailing address.

A few assignments run against the map. Several Orlando ZIP codes across the south side, from Dr. Phillips (32819, 32836) to Lake Nona (32827, 32832), go to Kissimmee rather than downtown, along with 32809, 32821, 32824 and 32837. Apopka, in Orange County, goes to Lake Mary in Seminole County. Ocoee goes downtown, while neighboring Winter Garden and Windermere go to Kissimmee.

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Addresses, Phone Numbers and Mail for the Five Offices

The locator lists all five as open Monday through Friday from 9 a.m. to 4 p.m. and closed on weekends. Hours and closures can change, so check the office's own locator page before you go.

• Orlando: Suite 4101, 500 N Orange Avenue, Orlando, FL 32801. Phone 1-866-964-6146, fax 1-833-579-0467.

• Kissimmee: 4030 West Vine Street, Kissimmee, FL 34741. Phone 1-866-614-4754, fax 1-833-950-2512.

• Lake Mary: Suite 2001, 101 Commerce Street, Lake Mary, FL 32746, on the second floor. Phone 1-866-964-7379, fax 1-833-873-4341. Its locator note says it does not process Social Security cards.

• Leesburg: Suite 100, 900 N 14th Street, Leesburg, FL 34748, at Citizens Boulevard and North 14th Street. Phone 1-866-836-3623, fax 1-833-950-2206.

• DeLand: 1629 S Adelle Avenue, DeLand, FL 32720. Phone 1-866-964-7396, fax 1-833-950-2208.

Orlando, Lake Mary and DeLand use their street addresses for mail. Kissimmee and Leesburg do not: the locator gives each a Kansas City, Missouri mailing address with the office code, Social Security, NRC / FO A16 (Kissimmee) or 258 (Leesburg), PO Box 416000, Kansas City, MO 64141. When you answer a notice, use the return address printed on it. The office the locator names handles the non-medical side of your claim, so it is the place to call about that part of a pending claim.

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What the field office handles and what Florida's disability division decides

The field office checks the eligibility points that have nothing to do with your health, such as age, work and earnings, marital status and Social Security coverage, then sends the case on for the medical decision, as Social Security's page on the disability determination process describes. The state agency usually asks your own doctors and clinics for records first and can schedule a consultative examination when they are unavailable or not enough.

In Florida that agency is the Division of Disability Determinations in the Florida Department of Health. It makes the medical decision, not the non-medical one, on Social Security disability and SSI claims and on claims under Florida's Medically Needy program, and it also conducts the periodic continuing disability reviews of people already receiving benefits.

Reconsideration, the first appeal after a denial, generally must be requested within 60 days after you receive the denial notice (Social Security assumes you received it 5 days after the date on it unless you show otherwise), online, by phone, by mail or in person, and when the denial was medical the review goes back to the division. A hearing request after a reconsideration denial moves the case to a hearing office.

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Which hearing office takes an Orlando disability appeal

For these five field offices, the hearing office list behind Social Security's hearing office locator, Appendix F of the agency's privacy notice for hearing records and the offices' locator records agree. Orlando, Kissimmee, Lake Mary and Leesburg are on the list of the Orlando hearing office, at the Glenridge Building, Suite 300, 3505 Lake Lynda Drive, Orlando, FL 32817, phone (877) 833-2730, along with Ocala, Cocoa and Cocoa Beach; the hearing office list also names Titusville.

DeLand is not. It is on the list of the Jacksonville hearing office, at Building 400, Suite 400, 8880 Freedom Crossing Trail, Jacksonville, FL 32256, phone (866) 931-0124. The Jacksonville list also names a Port Orange field office, and Appendix F names a satellite office of the Jacksonville hearing office at 4990 S. Clyde Morris Boulevard in Port Orange for the Port Orange and DeLand areas; neither is one of the five offices on this page. So a claimant in Deltona or DeLand is generally served by the Jacksonville hearing office, while a neighbor in Sanford generally stays with Orlando, and the Notice of Hearing says where and how the hearing takes place.

Social Security's operations manual says hearing office jurisdiction is set by the claimant's residence address. To ask for a different hearing office, make the request through a Social Security field office with a signed statement giving your reasons, and Social Security decides whether to transfer the case. A hearing can be in person, by agency video at a Social Security site, by phone, or by online video if you agree to it, and you can object in writing to a phone or agency video hearing within 30 days after you receive the notice of the ways you can attend, or later with good cause. Social Security's hearings manual also lets it reassign some cases to another hearing office to relieve a temporary workload imbalance or increase productivity, and the receiving office notifies you and your representative. Our Orlando disability lawyer page and Jacksonville disability lawyer page cover the two hearing offices.

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Clermont, Sanford, Deltona and the edges of the metro

At the edges of the metro, the field office is not always in your own county, and the hearing office follows the field office's list, so it can change from one county to the next. Clermont, in Lake County, goes to Leesburg along with Eustis, Mount Dora and Sorrento, and because the Leesburg office is on the Orlando hearing office list, all four stay with Orlando. Seminole County's Sanford, Oviedo, Longwood, Winter Springs and Casselberry go to Lake Mary, which is also on the Orlando list.

On the north side, Volusia County's Deltona goes to DeLand, which puts it on the Jacksonville hearing office list even though Deltona is closer to Sanford than to Jacksonville; Appendix F names the Jacksonville satellite office in Port Orange for the DeLand area. If you move between these areas, update your address with Social Security and check the new one in the locator. Our Florida disability lawyer page maps the rest of the state's hearing offices.

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