The Dallas Social Security Offices: North, Fair Park, Oak Cliff and Pleasant Grove

Which Social Security office serves a Dallas ZIP code?

It depends on which part of the city you live in. Social Security's office locator assigns each ZIP code it lists to one field office. Assignments can change, so enter your address in the locator rather than going by a list.

A few assignments are easy to guess wrong. Downtown and Deep Ellum ZIP codes go to Fair Park, not to the North office, and Uptown is split: 75204 goes to Fair Park and 75219 to Dallas North. The locator assigns Garland, Richardson, Rowlett and Addison to Dallas North, and Mesquite goes to the Pleasant Grove office, which sits in Balch Springs. The office the locator names handles the non-medical side of your claim and can answer questions about that part of a pending claim before it reaches a hearing office. You can apply online, by phone or at a field office.

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Addresses, Phone Numbers and Mail for the Four Dallas Offices

The locator lists all four offices as open Monday through Friday from 9 a.m. to 4 p.m. Central time and closed on weekends. Hours and closures can change, so check the office's own locator page before you go.

• Dallas North: 10824 N Central Expressway, Dallas, TX 75231. Phone 1-866-572-2492, fax 1-833-515-0513.

• Dallas Fair Park: 2530 S Malcolm X Boulevard, Dallas, TX 75215. Phone 1-888-717-1529, fax 1-833-950-2416.

• Dallas Oak Cliff: 2475 Cliff Creek Crossing Drive, Dallas, TX 75237. Phone 1-866-931-4958, fax 1-833-950-2420.

• Dallas Pleasant Grove: 2300 Dunson Drive, Balch Springs, TX 75180, off Interstate 635 at Lake June Road. Phone 1-855-531-1683, fax 1-833-950-2387.

The locator lists a Kansas City, Missouri mailing address for each of the four, rather than the street address, with its own office code: Social Security, NRC / FO 814 (North), 851 (Fair Park), 853 (Oak Cliff) or E64 (Pleasant Grove), PO Box 416000, Kansas City, MO 64141. When you answer a notice, use the return address printed on it. The national number, 1-800-772-1213, can also schedule a phone or in-person appointment.

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Plano, Irving, Denton and the other suburban offices

• McKinney, 3250 Craig Drive, McKinney, TX 75070: 75023 to 75025, 75074, 75075, 75093, 75094 (Plano); 75033 to 75036 (Frisco); 75002, 75013 (Allen); 75069 to 75072 (McKinney); 75048 (Sachse); 75098 (Wylie); 75078 (Prosper); 75009 (Celina). Phone 1-866-931-2731.

• Mid Cities, 2010 N State Highway 360, Grand Prairie, TX 75050: 75050 to 75052 (Grand Prairie); 75038, 75039, 75062, 75063 (Irving, including Las Colinas); 75019 (Coppell). Phone 1-855-722-3499.

• Denton, 2201 Colorado Boulevard, Denton, TX 76205: 76201, 76205, 76207 to 76210 (Denton); 75056, 75057, 75067, 75077 (Lewisville); 75022, 75028 (Flower Mound); 75010 (Carrollton); 75065 (Lake Dallas); 75068 (Little Elm). Phone 1-888-717-1530.

• Waxahachie, 100 Dean Box Drive, Waxahachie, TX 75165: 75165, 75167 (Waxahachie); 76065 (Midlothian); 75154 (Red Oak and Glenn Heights); 75119 (Ennis); 75125 (Ferris); 75142 (Kaufman). Phone 1-866-563-1912.

• Greenville, 2717 Terrell Road, Greenville, TX 75402: 75032, 75087 (Rockwall); 75189 (Royse City). Phone 1-888-306-3534.

Among the ZIP codes listed here, two suburbs are split. Irving ZIP codes 75060 and 75061 go to Dallas North, while 75038, 75039, 75062 and 75063 go to Mid Cities, and Carrollton's 75006 and 75007 go to Dallas North while 75010 goes to Denton. These offices keep the same weekday hours and use the same Kansas City mailing address with their own office codes. Our Fort Worth office guide covers the rest of the Mid Cities area, including Arlington.

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What the field office handles and what Texas DDS decides

The field office checks the eligibility points that have nothing to do with your health, such as age, employment, marital status and Social Security coverage, then sends the case on for the medical decision, as Social Security's page on the disability determination process describes. The state agency usually asks your own doctors and clinics for records first and can schedule a consultative examination when they are unavailable or not enough.

Texas Disability Determination Services (DDS) is part of the Texas Health and Human Services Commission. When you or your representative request your records, Texas law helps: Health and Safety Code section 161.202 bars a Texas health care provider or facility, such as a hospital, from charging a fee for records that you or your representative request to support an SSDI or SSI application or appeal, when the request includes the agency's confirmation of the application or appeal, and section 161.203 gives the provider 30 days to send them. The fee ban does not cover records that DDS or another agency requests itself; the provider is not barred from charging for those.

A request for reconsideration, the first appeal after a denial, must be made in writing, generally within 60 days after you receive the denial notice. Social Security treats you as receiving a notice 5 days after the date on it unless you show otherwise, and if you miss the deadline you can ask in writing for more time and explain why; Social Security extends it only if it finds you had good cause. You can file online, or mail, fax or bring a written request, such as the request form, to a field office. Calling 1-800-772-1213 can start the request, but a call alone does not protect the deadline: the appeal is not filed until Social Security has a written request, though a mailed request counts as filed on its U.S. postmark date if the arrival date would make it late. When the denial was medical, Texas Disability Determination Services reviews the claim again, with an examiner who did not make the first decision; a non-medical denial, such as one based on income or work record, is reviewed by Social Security. After a reconsideration denial, a written hearing request, also generally due within 60 days after you receive that notice, moves the case to a hearing office.

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Which of the two Dallas hearing offices takes your appeal

Dallas has two hearing offices. Which one takes your hearing generally depends on your residence address, and Social Security lists each hearing office's area by the field offices it covers. The hearing office list behind Social Security's hearing office locator, Appendix F of the agency's privacy notice for hearing records and the offices' locator records agree on the split for the Dallas area; they differ on three offices outside it, noted below.

• Dallas (Downtown) hearing office: Harwood Center, Suite 2300, 1999 Bryan Street, Dallas, TX 75201, phone 1-866-563-3885. Its Dallas area field offices are Fair Park and Oak Cliff, and its list also includes Corsicana, Temple and Waco.

• Dallas (North) hearing office: Building 9, Suite 500, 12790 Merit Drive, Dallas, TX 75251, phone 1-866-331-7135. Its list includes Dallas North, Pleasant Grove, McKinney, Mid Cities, Denton, Waxahachie and Greenville, plus Tyler, Longview, Sherman, Paris and other offices to the north and east, including Durant, Oklahoma.

That split runs through the city. Downtown, South Dallas, Oak Cliff and the southern suburbs of DeSoto, Duncanville, Cedar Hill and Lancaster go to the Downtown hearing office, while North Dallas, Pleasant Grove, Mesquite, Garland, Plano and Irving go to the North hearing office. The North hearing office on Merit Drive is a different building from the Dallas North field office on Central Expressway. The hearing office list and Appendix F differ on three offices outside the metro: the hearing office list puts Georgetown, San Marcos and South Austin under Dallas (Downtown), while Appendix F puts them under San Antonio, as our Austin office guide explains.

Social Security's operations manual says hearing office jurisdiction is set by the claimant's residence address. To ask for a different hearing office, give a signed statement of your reasons with your hearing request, which a field office forwards to the hearing office, and Social Security decides whether to transfer the case. A hearing can be in person, by agency video at a Social Security site, by phone, or by online video if you agree to it. You can object in writing to a phone or agency video hearing within 30 days after you receive the notice of the ways you can attend, or later if you show good cause. Social Security can still schedule a phone hearing over an objection in limited circumstances. The Notice of Hearing names the office and the format. Separately, Social Security's hearings manual lets management move a batch of cases to another hearing office to relieve a temporary workload imbalance or increase productivity, and the office that receives the cases notifies you and any representative you have. Our Dallas disability lawyer page covers both hearing offices in more detail, our hearing office directory lists the rest, and our Texas disability lawyer page covers the state as a whole.

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