The San Antonio Social Security Offices: Downtown, Central, Northwest and South

Which Social Security office serves a San Antonio ZIP code?

It depends on which part of the city you live in. Social Security's office locator assigns each ZIP code it lists to one field office, and San Antonio is divided among four. Not every ZIP code is listed, and assignments can change, so enter your address in the locator rather than going by the city in your mailing address.

The names can mislead. The Central office is not downtown: it is on Isom Road off U.S. 281 on the north side, and it takes the north side plus Schertz, Universal City, Converse and part of New Braunfels. The office the locator names handles the non-medical side of your claim, so it is the place to call about that part of a pending claim before it reaches a hearing office. You can apply online, by phone or at a field office.

Back to contents

Addresses, Phone Numbers and Mail for the Four Offices

The locator lists all four as open Monday through Friday from 9 a.m. to 4 p.m. Central and closed on weekends. Hours and closures can change, so check the office's own locator page before you go.

• Downtown: Room 701, 7th Floor, 727 E. Durango Boulevard, San Antonio, TX 78206, at Interstate 37. Phone 1-877-405-0482, fax 1-833-950-2396. Some listings, including Social Security's office data file, still give the street's former name, César E. Chávez Boulevard; the San Antonio City Council voted unanimously in August 2026 to restore the name Durango Boulevard.

• Central: 402 Isom Road, San Antonio, TX 78216. Phone 1-866-571-0718, fax 1-833-515-0518.

• Northwest: 411 Richland Hills Drive, San Antonio, TX 78245. Phone 1-877-697-4799.

• South: 3438 E. Southcross Boulevard, San Antonio, TX 78223, near Pecan Valley Drive east of Interstate 37. Phone 1-866-964-7432, fax 1-833-950-3023.

None of the four uses its street address for mail. The locator gives each a Kansas City, Missouri mailing address with its office code: Social Security, NRC / FO 00N (Downtown), 815 (Central), 852 (Northwest) or 880 (South), PO Box 416000, Kansas City, MO 64141. When you answer a notice, use the return address printed on it. The national number, 1-800-772-1213, can also schedule a phone or in-person appointment.

Back to contents

What the field office handles and what Texas DDS decides

The field office checks the eligibility points that have nothing to do with your health, such as age, employment, marital status and Social Security coverage, then sends the case on for the medical decision, as Social Security's page on the disability determination process describes. The state agency usually asks your own doctors and clinics for records first and can schedule a consultative examination when they are unavailable or not enough.

Texas DDS is part of the Texas Health and Human Services Commission. When you or your representative request your records, Texas law helps: Health and Safety Code section 161.202 bars a health care provider or facility, such as a hospital, from charging a fee for records that you or your representative request to support an SSDI or SSI application or appeal, when the request includes the agency's confirmation of the application or appeal, and section 161.203 gives the provider 30 days to send them. The fee ban does not cover records that DDS or another agency requests itself; the provider is not barred from charging for those.

Reconsideration, the first appeal after a denial, generally must be requested within 60 days after you receive the denial notice (Social Security assumes you received it 5 days after the date on it unless you show otherwise), online, by phone, by mail or in person, and when the denial was medical the review goes back to DDS. A hearing request after a reconsideration denial moves the case to a hearing office.

Back to contents

Which hearing office takes a San Antonio disability appeal

All four San Antonio field offices are on the list of the San Antonio hearing office, at 10222 San Pedro Avenue, San Antonio, TX 78216, phone 1-855-829-8915. The hearing office list behind Social Security's hearing office locator, Appendix F of the agency's privacy notice for hearing records and the offices' locator records agree on that, and on the Kerrville and Seguin offices. Social Security's hearing office list reaches well beyond the city, to Corpus Christi, Laredo, Eagle Pass and Alice, and to parts of the Austin area. Social Security's sources disagree on some Austin-area offices and on whether the El Paso field offices belong to this hearing office or to Albuquerque's, so check your Notice of Hearing.

Social Security's operations manual says hearing office jurisdiction is set by the claimant's residence address. To ask for a different hearing office, give a signed statement of your reasons with your hearing request, which a field office forwards to the hearing office, and Social Security decides whether to transfer the case. A hearing can be in person, by agency video at a Social Security site, by phone, or by online video if you agree to it. You can object in writing to a phone or agency video hearing within 30 days after you receive the notice of the ways you can attend, or later if you show good cause. Social Security can still schedule a phone hearing over an objection in limited circumstances. The Notice of Hearing names the office and the format. Separately, Social Security's hearings manual lets management move a batch of cases to another hearing office to relieve a temporary workload imbalance or increase productivity, and the office that receives the cases notifies you and your representative. Our San Antonio disability lawyer page covers the hearing office in more detail, and our hearing office directory lists the rest.

Back to contents

Kerrville and Seguin: the offices for Boerne, New Braunfels and Canyon Lake

• Kerrville, 1060 Guadalupe Street, Kerrville, TX 78028: 78028 (Kerrville) and 78006 and 78015 (Boerne). Open weekdays 9 a.m. to 4 p.m. at 1-877-895-0043.

• Seguin, 927 S. State Highway 123 Bypass, Seguin, TX 78155: 78155 (Seguin), 78130 (New Braunfels) and 78133 (Canyon Lake). Open weekdays 9 a.m. to 4 p.m. at 1-877-445-0831.

A few assignments run against the map. Boerne, about 30 miles northwest of downtown, goes to Kerrville rather than to the Northwest office. New Braunfels is split: ZIP code 78130 goes to Seguin, while 78132 goes to the Central office on Isom Road. Both outlying offices use the same Kansas City mailing address with their own office codes, A75 and B51, and both are on the San Antonio hearing office list. Because hearing office jurisdiction follows your residence address, a move among the San Antonio, Kerrville and Seguin office areas generally leaves you with the San Antonio hearing office; tell Social Security your new address when you move. Our Texas disability lawyer page covers the state's other hearing offices.

Back to contents